Privacy Policy for Aurora Clean
At Aurora Clean, located at 112 Lavender Street, Unit 02-08, Lavender Place, Singapore, Central Region, 298517, Singapore, we are committed to protecting your privacy and personal data. This Privacy Policy outlines how our online platform collects, uses, and safeguards information when you interact with our car wash and detailing services.
By using our site and services, you consent to the data practices described in this policy.
Information We Collect
We collect various types of information to provide and improve our services, which include Exterior Car Washing, Interior Vacuuming, Waxing & Polishing, Tire Shining, Engine Bay Cleaning, Headlight Restoration, Paint Correction, Ceramic Coating Application, Odor Removal, and Upholstery Cleaning.
- Personal Identification Information: This includes information you voluntarily provide to us when you make a booking, inquire about services, or otherwise interact with us. Examples include your name, email address, phone number, and vehicle details (make, model, license plate number). This data is essential for scheduling and delivering our services effectively.
- Payment Information: For processing payments for our services, we collect necessary transaction details. Please note that we do not store sensitive payment card details on our servers; these are processed securely by third-party payment processors.
- Usage Data: We may collect data on how you access and use our online platform. This may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. This helps us understand user behavior and improve our site's functionality.
- Vehicle Service History: To provide personalized recommendations and ensure consistent service quality for repeat customers, we may maintain a record of the services performed on your vehicle.
How We Use Your Information
Aurora Clean uses the collected data for various purposes:
- To provide and maintain our car wash and detailing services.
- To process your bookings and transactions.
- To communicate with you regarding your appointments, service updates, and promotional offers.
- To improve and personalize your experience on our online platform.
- To monitor the usage of our service and identify potential issues or areas for enhancement.
- To detect, prevent, and address technical issues or fraudulent activities.
- To comply with legal obligations and respond to lawful requests from public authorities.
Data Retention
Aurora Clean will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Data Security
The security of your data is paramount to us. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Disclosure of Data
We may share your personal data in certain situations:
- Service Providers: We may engage third-party companies and individuals to facilitate our service, provide service-related services, or assist us in analyzing how our service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: Aurora Clean may disclose your personal data in the good faith belief that such action is necessary to: comply with a legal obligation; protect and defend the rights or property of Aurora Clean; prevent or investigate possible wrongdoing in connection with the service; protect the personal safety of users of the service or the public; protect against legal liability.
Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
- The right to access, update, or delete the information we have on you.
- The right to rectify any inaccurate or incomplete information.
- The right to object to our processing of your personal data.
- The right to request that we restrict the processing of your personal data.
- The right to data portability, allowing you to obtain a copy of your personal data in a structured, machine-readable, and commonly used format.
- The right to withdraw consent at any time where Aurora Clean relied on your consent to process your personal information.
To exercise any of these rights, please contact us using the details provided below.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Address: 112 Lavender Street, Unit 02-08, Lavender Place, Singapore, Central Region, 298517, Singapore